"What exactly do you do as a business process reform consultant?" When a former colleague from my banking days asked me that, ...

President, Sales Xceleration, leading the organization which focuses on helping small to mid-size businesses get their sales back on track. In business process outsourcing, or BPO, subcontractors ...

Business process modeling, often called process modeling, is the graphical representation or illustration of an organization's business processes. A business process comprises a logical set of ...

In today’s operating environment, time is the rarest resource. Most organizations still lose hours each week to manual, repetitive work: copying data between systems, chasing approvals, stitching ...

Workflows exist in every business — including accounting firms. Some are tremendously complex and intertwined, while others are simple and direct. For most firms and their clients, there are workflows ...

AI and automation are rapidly shifting our expectations for digital experiences, but the path for businesses to get there isn’t all that clear. When done right, AI and automation can be applied across ...

Whether renovating a 100 year old house or working to modernize a 245 year old organization, sometimes it takes digging down to a solid foundation to build bigger, better and stronger. Such a ...

What is a business process? A business process is an activity or set of activities that accomplish a specific organizational goal. Business processes should have purposeful goals, be as specific as ...