As businesses continue to make use of public cloud services, they need to develop a model for how the cloud fits into their processes and workflows. I am fortunate to lead a technology division for an ...

Data’s role as a strategic asset has become increasingly prominent in recent years, chiseled into sharp relief by the numerous organizations using it successfully to respond to rapidly changing market ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Many global IT organizations are increasingly recognizing value in working directly with business units to bring innovative technology assets and IT service offerings to life. In doing so, leaders can ...

The enterprise digital operating model is undergoing a fundamental transformation. For decades, companies relied on rigid, centralized systems that emphasized control and consistency. These systems ...

Many critical elements form the foundation of a successful customer experience strategy. One of these elements is a governance structure. When most people hear "governance structure," they immediately ...

CTOs responsible for these platforms have a key question to answer if they want to move beyond polished interfaces to drive efficiency and alpha: was your stack built as one platform, or is it more a ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...